I'm a User-Centric, Systems-Minded UX Designer
I combine deep user empathy with a structured, logical approach to design, quickly mastering domain knowledge across finance, education, insurance, legal services, healthcare, and other professional sectors. My work bridges complex business requirements with intuitive, user-centered solutions.
Experience
2021 May - Present
Independent UX Consultant/Freelancer (Various Clients)
Toronto, ON & Florida, US (Remote)
Delivered UX and product design projects for enterprise and early-stage clients, including Bank of China (Jiangsu Division), an education technology startup, and other independent founders.
2021 May - 2023 Dec
UX Designer @ Relativity Tech ¹ | Contract
Florida, US (Remote)
Lead end-to-end design of SaaS platform for clients in traditionally offline industries, including law firms, insurance, and financial services.
1 Collaborated with the team under Platform Pioneers, LLC (2021) and under Mr. Automation, LLC (DBA “Relativity Tech”) from 2022 onward.
2022 May - 2023 Dec
UX Designer II @ bank OZK
Florida, US
2020 Mar - 2022 May
UX Designer I @ bank OZK
Florida, US
Primary UX Owner for the Commercial Banking division, leading the design of a loan lifecycle management platform
Translated complex banking policies, compliance rules, and legacy system constraints into clear, usable workflows for bankers
Unified fragmented onboarding, underwriting, approval, and servicing processes into a cohesive product experience
Simplified highly technical calculations and regulatory logic into intuitive, role-appropriate UI flows
Designed bridge solutions between modern platforms and legacy core systems, reducing manual work and operational redundancy
2019 Sep - 2020 Mar
UX Designer Intern @ Fortemedia, Inc.
Santa Clara, CA, US
Designed testing and configuration interfaces for audio hardware devices, supporting internal validation and tuning workflows. Contributed to product design across both device UI and physical form factors.
2018 Jun - 2018 Aug
UX Engineer Intern @ Endotronix, Inc.
Lisle, IL, US
Worked on a connected medical device ecosystem for heart condition monitoring, including implant-generated data visualization, patient-facing home device interfaces, and a clinician platform for patient management and monitoring.
2017 Aug - 2019 May
Associate Instructor @ Indiana University Bloomington
Bloomington, IN, US
Supported undergraduate HCI Foundations courses through teaching assistance, critiques, and student guidance, with a focus on core UX principles, research methods, and interaction design.
Education
2025 Sep - Present
Physics & Math @ University of Toronto | Part-Time
Toronto, ON
2025 Apr - 2025 Aug
Japanese Language Program @ Waseda University
Tokyo, Japan
2022 May - 2023 Dec
M.S in Data Analytics @ New England College | Part-Time
Henniker, NH, US
(Concurrent with full-time role at Bank OZK)
Focus: R, Applied SQL, Python for Data Analysis, Quantitative Research Methods
2017 Aug - 2019 May
M.S in Human Computer Interaction @ Indiana University Bloomington
Bloomington, IN, US
Focus: Advanced UX & Product Strategy, Information Architecture, and Complex System Design. (Served as Associate Instructor for undergraduate HCI Foundations)
GPA: 3.98/4.0
2012 Sep - 2016 May
B.A in Architecture @ University of Liverpool
Liverpool, UK
Transferable Focus: Complex Logic & System Mapping, Information Visualization, and Human Factors Research.
Skills
Product & Experience Design
• End-to-end product design from discovery to delivery
• User research, journey mapping, wireframing, prototyping, usability testing
• Aligning business goals with user needs through data-driven design
Information Architecture & Data-Driven Decisions
• Structuring complex systems for clarity and scalability
• Data analytics using SQL, R, and basic Python for insights and validation
Front-End Implementation Awareness
• Applying basic HTML, CSS for design feasibility and developer collaboration
Visual & Communication Design
• Brand-aligned visual design (Photoshop, Illustrator, InDesign)
• Video editing (Premiere Pro, After Effects)
• 3D modelling and rendering (Autodesk Fusion, 3ds Max)