I'm a User-Centric, Systems-Minded UX Designer
I combine deep user empathy with a structured, logical approach to design, quickly mastering domain knowledge across finance, education, insurance, legal services, healthcare, and other professional sectors. My work bridges complex business requirements with intuitive, user-centered solutions.
Experience
2021 May - Present
Independent UX Consultant/Freelancer (Various Clients)
Delivered UX and product design projects for enterprise and early-stage clients, including Bank of China (Jiangsu Division), Relativity Tech (ongoing collaboration⬇️), and early-stage technology startups.
2021 May - 2023 Dec
UX Designer @ Relativity Tech ¹ | Contract
Lead end-to-end design of SaaS platform for clients in traditionally offline industries, including law firms, insurance, and financial services.
1 Collaborated with the team under Platform Pioneers, LLC (2021) and under Mr. Automation, LLC (DBA “Relativity Tech”) from 2022 onward.
2022 May - 2023 Dec
UX Designer II @ Bank OZK
2020 Mar - 2022 May
UX Designer I @ Bank OZK
Primary UX Owner for the Commercial Banking division, leading the design of a loan lifecycle management platform
Translated complex banking policies, compliance rules, and legacy system constraints into clear, usable workflows for bankers
Unified fragmented onboarding, underwriting, approval, and servicing processes into a cohesive product experience
Simplified highly technical calculations and regulatory logic into intuitive, role-appropriate UI flows
Designed bridge solutions between modern platforms and legacy core systems, reducing manual work and operational redundancy
2019 Sep - 2020 Mar
UX Designer Intern @ Fortemedia, Inc.
Designed testing and configuration interfaces for audio hardware devices, supporting internal validation and tuning workflows. Contributed to product design across both device UI and physical form factors.
2018 Jun - 2018 Aug
UX Engineer Intern @ Endotronix, Inc.
Worked on a connected medical device ecosystem for heart condition monitoring, including implant-generated data visualization, patient-facing home device interfaces, and a clinician platform for patient management and monitoring.
2017 Aug - 2019 May
Associate Instructor @ Indiana University Bloomington
Supported undergraduate HCI Foundations courses through teaching assistance, critiques, and student guidance, with a focus on core UX principles, research methods, and interaction design.
Education
2025 Sep - Present
Physics & Math @ University of Toronto | Part-Time
2025 Apr - 2025 Aug
Japanese Language Program @ Waseda University
2022 May - 2023 Dec
M.S in Data Analytics @ New England College | Part-Time
(Concurrent with full-time role at Bank OZK)
Focus: R, Applied SQL, Python for Data Analysis, Quantitative Research Methods
2017 Aug - 2019 May
Focus: Advanced UX & Product Strategy, Information Architecture, and Complex System Design. (Served as Associate Instructor for undergraduate HCI Foundations)
GPA: 3.98/4.0
2012 Sep - 2016 May
B.A in Architecture @ University of Liverpool
Transferable Focus: Complex Logic & System Mapping, Information Visualization, and Human Factors Research.
Skills
• End-to-end product design from discovery to delivery
• User research (qualitative & quantitative), wireframing, prototyping, usability testing & validation
• Aligning business goals with user needs through data-driven design
• Design & Technical Tools: Figma, Adobe XD, Axure RP, Sketch, Jira & Confluence
• Structuring complex systems for clarity and scalability
• Data-dense interface
• Data analytics using SQL, R, and basic Python for insights and validation
• Applying basic HTML, CSS for design feasibility and developer collaboration
Visual & Communication Design
• Brand-aligned visual design (Photoshop, Illustrator, InDesign)
• Video editing (Premiere Pro, After Effects)
• 3D modelling and rendering (Autodesk Fusion, 3ds Max)